CODE OF CONDUCT

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TrustLincSkill Code of Conduct

Our code of conduct outlines the responsibilities, behaviour and ethical principles expected of all skill providers registered with Linc a Skill.

Our skill providers shall:

  • be honest, honourable and accountable in all dealings with customers
  • be courteous and respectful to customers
  • treat the homes and property of customers with respect
  • keep scheduled appointments and strive to be punctual
  • maintain communication with customers, ensuring that they are always kept informed regarding all aspects of the work being undertaken
  • carry out all work in accordance with the Health and Safety at Work Act 1974 and other associated legislation
  • follow all applicable laws, rules and regulations while fulfilling customer requirements
  • maintain adequate public liability insurance if the nature of the work requires it
  • complete all work according to the schedule agreed with the customer
  • deal with complaints promptly and with all due professional courtesy
  • inform customers beforehand of any call-out fees involved
  • comply with the requirements of TrustLincSkill membership and our Terms and Conditions
  • never demand cash payment
  • never harass or cold call customers
  • never discriminate against customers on the grounds of age, gender, race, colour, creed, legal status, disability, marital status, or sexual orientation

Failure to comply with any of the above guidelines will result in the withdrawal of TrustLincSkill membership and all associated privileges, including the deletion of the skill provider’s profile page.

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